July 28, 2021
One of the primary reasons why sales teams adopt web chat is to provide customers with rapid responses around the clock. According to Slingshot, the 24/7, omni-channel sales service, the average response time for web chat today is 46 seconds. Slingshot recommends setting a “Within 30 Seconds” goal (no matter what time of day your customers reach out) to make sure your business is meeting customer expectations.
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